Return and Refunds Policy

This Return and Refunds Policy outlines our policies regarding returns and refunds for purchases made on our website.

  1. No Returns Policy:

Due to the unique nature of salvage materials and their varying conditions, we have a strict no returns policy. Once a purchase is made and the salvage materials are received, all sales are considered final. We encourage customers to carefully review the product description, condition details, and any available images before making a purchase decision.

  1. Item Descriptions and Conditions:

We make every effort to accurately describe the salvage materials and provide clear information about their condition. It’s important to note that salvage materials may have imperfections, signs of wear, or variations in appearance, which are inherent to their salvaged nature. We strive to provide detailed descriptions and images to help you make an informed decision before purchasing.

  1. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us within 5 working days of receiving the shipment. We may request supporting evidence, such as photographs or detailed descriptions of the damage or defect, to assess the situation. If the claim is approved, we will work with you to find a satisfactory resolution, which may include a replacement, repair, or store credit, at our discretion.

  1. Non-Delivery:

If you have not received your purchased salvage materials within the estimated delivery timeframe, please contact us. We will investigate the issue with the shipping carrier and take appropriate action to resolve the matter. In cases where non-delivery is confirmed, we may offer a replacement or issue a refund.

  1. Refunds:

Refunds are only applicable in cases of approved claims for damaged or defective items or non-delivery as determined by our assessment. If a refund is approved, it will be issued using the original payment method within [number of days] of the approval. Please note that it may take additional time for the refunded amount to reflect in your account statement, depending on your financial institution’s processing procedures.

  1. Contact Us:

If you have any questions, concerns, or need to report a damaged or defective item or non-delivery, please contact our customer support team at info@onlinesalvageyard.co.za. Our dedicated team will assist you and provide further instructions based on your specific situation.

We recommend reviewing this Return and Refunds Policy periodically, as it may be updated to reflect any changes in our policies or legal requirements.

By making a purchase on our website, you acknowledge and agree to the terms and conditions outlined in this Return and Refunds Policy.